STORE POLICIES & SHIPPING

Store Policy

Welcome to the Baby Phillips Collection where everything is uniquely designed and handmade by a team of designers and craftspeople. Each piece is carefully designed and made in it’s own unique way.

CUSTOM ORDERS are more than welcome! If you see something or a color on one piece, that you would prefer to have on another piece, please let us know. Or, have a theme in mind we have a variety of options for you! The Baby Phillips Collection staff aim to please so don't hesitate to ask questions or let us know about a problem with your order.

Fabric is chosen from stock inventory, which changes due to quantity, season, and demand. Remember each dye lot of fabric runs different, making color shading slightly various. This is why you are buying a unique work of art and not something factory made!

Payment

Items MUST be paid for within 24 hours of purchase. Otherwise the order will be canceled and the item will be restocked. All purchasers will be taxed applicable to the area specified. We accept Paypal for your security, you may also contact us via email to order a product using e-transfer or call your credit card in personally.  We do not keep any credit cards on file for your safety and security.

Shipping

Delivery Across Canada

Deliveries across Canada are available between Monday to Friday. Products will ship out the following business day, unless personalization has been added to a gift.  Time frames will vary with this option.

Shipments in Ontario and Quebec will be processed within 1 – 2 business days and ship Canada Post Expedited to arrive 1-2 business days from time of shipping.
Shipments in other provinces and territories will be processed withing 1-2 business days and ship Canada Post Expedited to arrive within 4 – 7 business days from the time of shipping.

Shipping to the US, will be processed within 1-2 business days and will ship Canada Post Expedited and arrive in 4-7 business days from the time of shipping.


Please contact us if you need it any faster! We will be more than willing to help. All shipping cost will be priced specific to each order, depending, on size, weight, and location of the destination. Seller is not responsible for orders once they have been shipped.

Please indicate the correct shipping address in which the parcel will be shipped to. If an order is shipping outside of Canada, duties and brokerage are the responsibility of the purchaser. Any required papers will be included with the parcel upon shipping.

Any Windsor Area Local Delivery, (within 15-30 km) orders will be processed and delivered same or next day. Same day delivery, orders must be processed before 11:30 am.  If a delivery attempt is made and no one is home, a card will be left with the recipient of the gift where the gift has been left. (neighbor etc) Once the order has been delivered we are not responsible.

Refunds and Exchanges

As of now we do not give refunds.  All orders are FINAL SALE. Remember, fabric is subject to change without notice.

If you have ordered a custom order, due to the labour and specific materials used, all custom orders are FINAL SALE. Please be sure of your order before it is placed.

For your peace of mind, we will be happy to send you a sample of any fabrics you may be interested in at a small fee, and we will ship this purchase to you free of charge. 

If you purchase any item with a sample to be sure the colors and fabrics meet your personal standards, THE PURCHASED ITEMS ARE FINAL SALE. 

If you purchase a sample and email us directly with a specific item you would like to place on hold, we will gladly do so until the fabric swatches arrive to you and confirmation of the order has been agreed upon between our staff and you. After the purchase has been accepted THE PURCHASED ITEMS ARE A FINAL SALE.

All purchases are considered FINAL and ACCEPTED once final payment has been made.


Safety and Concern


Many of our products come with small buttons, beads, or ribbon/felt or other parts sewn to them. While we sew these on as securely as possible, please be careful and use supervision while your baby is wearing or using our products. We accept no responsibility or liability.